Refund policy

KARMASEDA

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. FEES APPLY.

1. CAN I RETURN MY ORDER?

Yes, you can.

If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order.

The order must meet the following conditions:

  • The order must contain all the correct parts and components, and the packaging must be returned in the same condition in which it was received.

  • Only normal handling of the product is permitted. Damage caused by careless handling is excluded.

  • Products for which hygiene is important must be thoroughly cleaned before the return process begins.

  • Any defect must have been discovered immediately upon receipt of the product.

  • We reserve the right to charge the customer for shipping costs.

The return will be processed within 7 business days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to reject returned items if we suspect that they have been used or damaged through no fault of our own.

2. HOW CAN I RETURN MY ORDER?

If your order meets the conditions above, please follow these steps to begin the return process.

Send an email to: karmasedacorp@gmail.com

Please make sure the email includes the following information:

  • Order number.

  • Reason for the return request.

  • A photo of the product if it is damaged.

  • Customer’s first and last name.

  • Customer’s address.

We will then contact you and provide the correct return address. Never send a return to the sender’s address. We will provide the appropriate return address after receiving your request.

You, the customer, are responsible for the cost of returning the product.

The consumer has the right to withdraw in accordance with the following provision, provided that the consumer is an individual entering into a legal transaction for purposes that are not primarily related to their commercial or professional activity:

A. CANCELLATION CONDITIONS

3. RIGHT OF CANCELLATION

The cancellation period is 14 days from the day on which you, or a third party appointed by you who is not the carrier, received or accepted the last item.

Because we operate a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot stop the shipping process before delivery, and a refund cannot be issued before the goods are received.

To exercise your right of withdrawal, you must inform us (KARMASEDA) of your decision to withdraw from this contract through a clear statement, karmasedacorp@gmail.com.

The withdrawal process is completed once we have received the returned goods. The buyer is responsible for the cost of returning the goods.

4. ORDERS IN TRANSIT

Because our products are shipped from Asia, transit times may be longer and are beyond our control.

If the products are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them. You may, however, notify us of your cancellation request in advance.

To help us process your return as quickly as possible, please send us proof of return shipment.

5. CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we will refund all payments received from you, except for delivery costs and any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us.

The refund will be issued without undue delay and no later than 14 days from the date on which we receive both your notice of withdrawal and the returned goods.

We will issue the refund using the same payment method used for the original transaction unless we expressly agree otherwise with you. You will not be charged any fees for this refund.

6. ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.