Frequently asked questions

• We prepare your order in 1 to 3 business days after the payment goes through.
• It arrives in about 7 to 20 business days after that.
• Tracking reaches you by email when it ships. It can take 24 to 72 hours before it starts moving.

Some pieces ship from warehouses in Asia, which is why the window is wide. These are estimates, not guaranteed dates.

• Cards: Visa, Mastercard, American Express and Discover.
• Wallets: Apple Pay, Google Pay, Shop Pay and PayPal.
• Currency: everything is charged in US dollars.

Yes, with Shop Pay at checkout. For our prices the plans have no interest:

• Under $50 → 2 payments, 0% interest.
• $50 to $149.99 → 3 or 4 payments, 0% interest.

Shop Pay decides the approval and the exact plan, not us.

On every product page you'll find a size chart at the end of the description, with the measurements for that exact item.

• Clothing: letter sizes, from XS to 5XL depending on the piece.
• Shoes: European numbering, from 36 to 41.
• Measurements: in centimetres (cm) and inches (in).

They are measured flat and by hand, so they can vary by 1 to 2 cm. On some products we also tell you whether they fit true to size.

Yes. You can return it and get your money back.

• Return shipping is paid by you.
• The package goes to our warehouse in Asia. Wait for us to send you the address, never ship it on your own.

• 30 days from the day you receive the order, to ask for a return.
• 14 days from receiving it, if you want to cancel using your right of withdrawal.
• We tell you whether it is approved within 7 business days.
• The refund goes out within a maximum of 14 business days after your package reaches us, to the same payment method.

No. You can check out as a guest with just your email and shipping address.

An account only saves you from typing your details again and lets you look up past orders.

Yes. Use Track your order with your order number, or the tracking number from your shipping email.

• Payments: checkout runs on Shopify, certified PCI DSS Level 1, the highest level of the card industry standard.
• We never see your card: Karmaseda does not store the full card number. The payment provider handles it over an encrypted connection.
• Your data: we keep your name, your email, your address and the details of your order, because without them we cannot send you the parcel or answer you. You can ask us to delete them whenever you want, and the full detail is in the Privacy Policy.

Write to karmasedacorp@gmail.com. If it is about a return or a refund, first follow the steps in the Refund Policy: that way you send us everything we need and it gets solved in one reply. We answer every message within 24 to 72 hours.

To get it solved on the first reply, include your order number and, if something arrived damaged, a photo of the product.