Shipping Info

The essentials on how and when your order ships. This is the short version — the full wording lives in our Shipping Policy.

Processing & delivery times

• Processing: 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays start processing the next business day.
• Delivery: estimated 7 to 20 business days after processing. Some products ship from warehouses in Asia, so this is an estimate, not a guaranteed date.
• Cost: free standard shipping on all US orders. Express is $15.
• Tracking: sent by email once your order ships. It can take 24 to 72 hours to update. Orders shipped in more than one package may have multiple tracking numbers arriving on different dates.

Where to find your numbers

• Your order number is in the purchase confirmation email.
• The tracking number arrives in the shipping email, once the parcel leaves.

With either of them you can follow your parcel in Track your order.

Your responsibility

• Double-check your shipping address before confirming the order — we can't guarantee changes once an order is processing or shipped.
• International orders may be subject to customs duties or taxes charged by the destination country; unless stated otherwise at checkout, these are the customer's responsibility.

Delays, lost or damaged packages

Customs, carrier issues, weather and high-demand seasons can delay a shipment beyond our control. If tracking shows “delivered” but it hasn't arrived, or the package is damaged, email us with your order number — for damage, include photos of the product, the packaging and the shipping label.