Returns & Refunds

If something isn't right, we'll make it right. Here's exactly how the return process works, what we need from you, and how long each step takes. The full wording lives in our Refund Policy.

Before you begin

Please make sure your order meets all of these conditions:

  • Less than 30 days have passed since you received your order.
  • The product and its packaging are in the same condition as when you received them.
  • Only normal handling of the product is permitted — damage caused by misuse is not eligible for return.
  • Hygiene products must be thoroughly cleaned before starting the return process.
  • If the product arrived defective, you reported it to us immediately upon receipt.

How to request your return

  1. Send an email

    Email us at karmasedacorp@gmail.com to request your return.

  2. Include this information

    So we can process it without back-and-forth, add:

    • Order number
    • Reason for the return
    • Photo of the product, if it's damaged
    • First and last name
    • Address

  3. Wait for the return address

    We'll reply with the correct address to send your package to. Never ship the product on your own before receiving this address from us — packages sent without it can't be tracked or refunded.

  4. Ship the package

    Return shipping costs are the customer's responsibility. We recommend sending us proof of shipment to speed up the process.

  5. Review and approval

    We'll review your return and confirm whether it has been approved within 7 business days.

  6. Refund

    If your return is approved, we'll process your refund within a maximum of 14 business days after receiving the returned product. It goes back to the same payment method used for the original purchase, with no additional fees.

Important things to know

  • You have the right to cancel your order within 14 days of receiving it, in accordance with your right of withdrawal as a consumer.
  • If your order is already in transit it cannot be cancelled — you will need to wait to receive it and then request a return.
  • Returns must be shipped to our warehouse in Asia, and the cost is the customer's responsibility.
  • We do not offer product exchanges, only returns with refunds.